Опубликовано 6 дней назад

Reservation Agent

Mercure Kyiv Congress Hotel



branchОтели / Рестораны / Развлекательные комплексы


contactВікторія Несмій

phone+38xxxxxxxxxx показать

siteMISHUGY 1/4, 406

  • полная занятость
  • английский

Mercure Kyiv Congress, part of Accor Hotels, is looking for an energetic Reservation Agent to join our friendly team.


Key responsibilities:

· Greet guests over the phone in a friendly and polite manner

· Processing proper invoicing

· To ensure proper reservation and room bookings received via phone or email

· To comply with internal policies and hotel standards

· Proceed with group requests

What we are looking for:

· Excellent communication and customer service skills

· Positive and friendly attitude

· Fluency in Ukrainian and Russian, advanced English (both written and verbal)

· Computer literacy

· Efficiency and high speed of work, ability to perform well under pressure

· Quick learner, team player

· Previous experience at the Front Office or Reservation Departments of an international chain hotel, Opera PMS knowledge would be a plus, but not a must. We are ready to share knowledge and experience.

We offer:

· Friendly team and supportive management

· Personal development in hospitality

· 8.00-20.00; 2/2 or 9.00-18.00; 5/7

Mercure Kyiv Congress Hotel | Kiev, 6 Vadima Hetmana Str., 03057



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