Travel Specialist

International company CLICK AVIATION NETWORK is being one of the leading flight support services providers with wide network of the representations worldwide. We are engaged in servicing business aviation flights and charter programs and specialize in private jets handling, supervision and flight coordination. Our customers are about two thousand operators from around the world. We successfully target a business aviation market of the Middle East, Africa, Europe, CIS countries and the USA. Click Aviation Network is an equal opportunities employer.

Click Aviation Network is currently looking for a Travel Specialist to handle travel arrangements for individuals, groups and organizations, including scheduling flights and ground transportation, booking accommodations, restaurant reservation, meet & greet, visa processing and all other services, both internal and external clients may require.

MAIN TASKS AND RESPONSIBILITIES:

§ Manage travel arrangements as required for internal and external clients:

o Planning and managing travel arrangements such as hotel bookings, airline flights, ground transportations and etc. as per company travel policy for internal clients travelling in business trips.

o Planning and managing travel arrangements such as hotel bookings, airline flights, ground transportations and etc. as per staff requirements for internal clients travelling in personal trips.

o Analyze and study the flights of the external client and recommend the best hotels, ground transportation and other services as per Travel Department policy and procedures.

§ Handles emails and telephone calls within the agreed service agreement.

§ Maintaining and updating the Sales Report in all services for both internal and external clients for Travel Billing Records purposes.

§ Analyzing and checking all requested services through OCC Team if HOTAC is required as a Sales Lead.

§ Maintaining and updating the Sales Lead for Sales Report.

§ Accurately prepare Travel shift handover and communicate and make a briefing to the next shift colleagues.

§ Process payment and forward all the related invoices to Accounts Department and communicate if there is any discrepancy and disputes.

§ Ensuring all hotel, ground transportation proposal to materialized and zero lost bookings.

§ Maintaining commission and refund records for Accounting purposes.

§ Escalation of customer complaint to Travel Supervisor/Travel Manager.

§ Safekeeping Travel System credentials and database.

§ Maintaining and updating client instructions database and folders.

§ Responsible for safekeeping Click corporate credit cards to avoid misuse and fraudulent transactions.

§ Maintaining and safekeeping of Click Aviation and Clients passports and important documents.

§ Responsible for pre-flight and post-flight monitoring.

§ Escalate corporate rate loading issues, corporate rate discrepancy and new potential suppliers to Travel Vendor Coordinator.

§ Deputize for the Travel Supervisor in his/her absence.

§ Influence the decisions by providing feasible option to all operational units to enhance and improve performance in order to meet standards set.

§ Coordinate and collaborate with OCC, Commercial & Accounts Department.

§ Act as a role model as expected by Click Aviation Network, both to customers internal and external and to own team.

§ Represent Click Aviation Network externally and internally in the best interests of the company.

MAIN OPPORTUNITIES/CHALLENGES:

§ Ability to work under pressure and demands.

§ Load volume of works within a short deadline.

§ Shifting working schedule including night shift ( night shifts are for male employees only)

SKILLS, EXPERIENCE AND QUALIFICATIONS:

Skills (practiced capability/behaviors)

§ High organizational skills, ability to prioritize especially with keeping tab of all operations.

§ Computer literate with knowledge of booking systems like Amadeus, Galileo, etc.

§ High level of negotiating, influencing and interpersonal skills.

§ Self-motivation and willingness to progress.

§ Excellent decision-making and problem-solving skills.

§ Excellent communication skills both internal and external at all levels.

§ Communication skills in multicultural environment.

§ Excellent team working skills including working across functional boundaries.

§ Energetic, resilient and willing to challenge.

§ Ability to work under pressure and to tight deadlines.

§ Ability to act swiftly on sudden changes.

§ Excellent standard of written and spoken English, Ukrainian and Russian, and other language(s) is a plus.

Experience

§ He/she must have at least 2 years' experience working in a travel environment.

§ Proven experience in well-known travel agency.

§ Experience in Airline ticketing and hotel booking.

Qualifications

§ Degree in Travel (desirable).

§ Travel experience and knowledge of booking system, loyalty programs in travel industry.

§ University degree (desirable).

PERSON PROFILE

§ Desire for learning and development

§ Empathetic, team player & warm friendly manner

PLEASE NOTE THAT THIS POSITION WILL REQUIRE SHIFT WORK 

Shortlisting will be done against required skills, experience and qualifications listed in the Vacancy Notice. Successful candidates will be invited for an English language testing and interview.