Front Desk Agent (receptionist)

Receptionist

This is an exciting opportunity to join a dynamic team and put into practice existing skills in creating and developing a strong service orientated department. Excellent development opportunities in one of the most dynamic hotel groups.

Responsibilities

• Provide personalised, courteous service and information to guests
• Maximise customer satisfaction and utilisation of hotel facilities by promoting hotel outlets and other facilities to guests
• Adhere to Hotel and corporate guidelines
• Maintain confidentiality with all guest information
• Maintain up to date knowledge on events and activities in the city
• Assists guests from arrival to departure

Requirements

• Natural attitude towards providing excellent quality service
• Previous experience in a hotel or Service industry preferred
• Excellent time management and organisational skills
• Results focused
• High level of motivation and enthusiasm is required as well as capacity to learn rapidly
• Good team player with a flexible and cooperative attitude
• Fluency in English both written and oral. Another languages are a plus.
• Computer knowledge required. Experience with Opera is an advantage
• Strong interpersonal skills