Customer care agent

Dutchstar offers challenging jobs in a young & ambitious English-speaking team. For this call center job, you will be responsible for guests of European hotels & apartments for which we manage reservations from a distance in Lviv. Dutchstar has experienced trainers who guide you during your first month. We give you the opportunity to learn and develop yourself. After 6 months you receive a salary raise.

Duties:

• Provide excellent customer care. Build and enhance the reputation of our hotels & apartments.
• Handle incoming reservation requests, and store new reservations in our system.
• Answer emails & calls from confirmed reservations about payments, check-in/out a protocol, changing travel dates or our cancellation policy.
• Report possible complaints & maintenance requests from neighbors or guests during or after their stay to your supervisor, who can dispatch service on location.

Requirements:

Skills & Experience:

• Bachelor or master level education (incomplete allowed, internships possible)
• Upper-intermediate level of English is a must
• Good general computer skills (Word, Excel, Skype, email, etc.)

Availability:

Be able to accept 5 shifts in a week:

• 3-day shifts (10 am - 7 pm)
• 2 evening shifts (2 pm - 11 pm)

Advantages:

• German, Spanish, French or Italian speaking
• 1+ year work experience in a call center

We offer:

• Friendly international team
• Free English lessons
• Salary growth plan
• Paid overtime
• Paid vacation (24 days a year) and sick leaves
• Office in the city center, next to the park
• Business trips abroad