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Опубликовано 2 дня назад

Customer Support Manager

20000 грн.

КВЕСТ МАРКЕТИНГ ЛТД

verifiedпроверено

branchAdvertising and PR Services

logo

cityKiev

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contactHR Team

phone063 xx xx xxx показать

sitehttps://questmarketing.org/

  • полная занятость
  • английский

Особенности вакансии

Уровень

Middle/Специалист

Вид занятости

Полная занятость

Район/массив

Подольский район

Знание языка

Английский язык

Currently we are looking for CUSTOMER SUPPORT MANAGER to join our team!

 

MAIN JOB TASKS AND RESPONSIBILITIES:

 

· Providing support to clients by the phone and electronically (e.g. email/chat);

· Handling and resolving customer queries;

· Building sustainable relationships of trust with customer through open and interactive communication;

· Following communication procedures, guidelines and policies;

· Keep support metrics in the sufficient range;

· Cooperate over mutual projects with all of the team members;

· Ensure customers satisfaction;

· NO cold calls, no sales;

 

REQUIREMENTS:

 

· Excellent, fluent English (both, written and spoken);

· Great communication & negotiation skills;

· Stress-resistance, self-confidence, energetic and enthusiasm;

· Previous experience in customer support or similar spheres will be a plus;

· Readiness to work in the night shifts as well (2 in a week);

 

WE OFFER:

 

  • Flexible Schedule (ability to combine work with studies);
  • Competitive compensation level;
  • Stable employment complying with all local tax laws and regulations;
  • Periodical performance and progress review (every 6 months);
  • 24 calendar days of a paid vacation per year;
  • Participation in the exciting events at the company's expense;
  • Coffee, fruits, cookies are available for free;
  • Location: Contractova Sq., Podil.

 

We will be glad to welcome you in our team!

 

 

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