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Опубликовано 1 день назад

Customer Support Manager


branchРеклама и PR-услуги

cityКиев

contactMila

phone073?xxx xx xx показать

sitehttps://questmarketing.org/

  • полная занятость
  • английский

A leading international online marketing company is looking for

CUSTOMER SUPPORT MANAGER to join our team!

 

 

MAIN JOB TASKS AND RESPONSIBILITIES:

· Providing support to clients by telephone and electronically (e.g. email/chat);

· Handling and resolving customer queries;

· Building sustainable relationships of trust with customer through open and interactive communication;

· Following communication procedures, guidelines and policies;

· Keep support metrics in the sufficient range;

· Cooperate over mutual projects with all team members;

· Ensure customers' satisfaction;

· NO cold calling;

 

REQUIREMENTS:

· Excellent, fluent English;

· Great communication & negotiation skills;

· Stress-resistance, self-confidence, energy and enthusiasm;

· Previous experience in customer support or similar spheres will be a plus;

· Readiness to work in shifts (including night shifts);

 

WE OFFER:

· Flexible Schedule (ability to combine work with studies);

· Official Employment;

· Friendly, professional and ambitious team and constant access to HR person;

· Corporate outings and team-building activities several times a year;

· Comfortable, cozy office in the heart of Kiev;

· Competitive salary and bonuses;

· Interesting tasks, possibilities for career and professional growth;

· Coffee, tea, milk and snacks at the expense of the company;

· Friendly atmosphere and good working conditions.

 

 

We will be glad to welcome you in our team!

 

 

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