Опубликовано 9 часов назад
Customer Support Manager
Quest Marketing is an international company specializing in creating fully immersive and interactive web sites, branding and marketing all company products across various digital platforms.
Why work with us? The most important thing is for us to work as a team, so we attach great importance to creating a winning corporate culture. We encourage initiative and fresh thinking: creative people, strong ambitious professionals and versatile personalities comprise our team
Currently we are looking for CUSTOMER SUPPORT MANAGER to join our team!
MAIN JOB TASKS AND RESPONSIBILITIES:
· Providing support to clients by telephone and electronically (e.g. email/chat);
· Handling and resolving customer queries;
· Building sustainable relationships of trust with customer through open and interactive communication;
· Following communication procedures, guidelines and policies;
· Keep support metrics in the sufficient range;
· Cooperate over mutual projects with all team members;
· Ensure customers' satisfaction;
· NO cold calling;
· Excellent, fluent English;
· Great communication & negotiation skills;
· Stress-resistance, self-confidence, energy and enthusiasm;
· Previous experience in customer support or similar spheres will be a plus;
· Readiness to work in shifts (including night shifts);
· Flexible Schedule (ability to combine work with studies);
· Official Employment;
· Friendly, professional and ambitious team and constant access to HR person;
· Corporate outings and team-building activities several times a year;
· Comfortable, cozy office in the heart of Kiev;
· Competitive salary and bonuses;
· Interesting tasks, possibilities for career and professional growth;
· Coffee, tea, milk and snacks at the expense of the company;
· Friendly atmosphere and good working conditions.
We will be glad to welcome you in our team!