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Kuehne+Nagel — вакансия в Helpdesk specialist, 2nd level support
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Helpdesk specialist, 2nd level support

Kuehne+Nagel
2 года назад
29 мая 2021
Киевул. Гостомель, ул.Садовая 26а

Location

Hostomel, Kyiv region

Job description

The Helpdesk Specialist acts as a part of second level support organization within Kuehne + Nagel Contract Logistics functional unit and deals with support aspects of the corporate IT application suite (with main focus on in-house Warehouse Management System) used in over 65 countries across the world.

Your tasks and responsibilities

  • Handling, classification and resolving of various Information Systems related incidents and problems, such as: configuration issues, system malfunctions, installation problems, documentation issues, etc. and user requests of various nature, such as configuration issues and requests, request for information, etc.
  • Contract Logistics Information Systems solutions support and troubleshooting, remote and on-site.
  • User consultancy on processes and key solution with main focus on in-house Warehouse Management System.
  • Projects implementation support worldwide

Your skills and experience

  • University Degree in Computer Science or equivalent.
  • 1+ years of experience in customer support organization and 2+ years business analysis experience with WMS /TMS solutions.
  • 1+ years of support and/or business analysis experience with ERP solutions.
  • Basic understanding of ERP/MRP/CRM/WMS application design.
  • Database and SQL knowledge
  • English upper intermediate or higher.
  • Result orientation.
  • Ability to work under pressure.
  • Strong team player

The following competencies will be considered as a plus

  • Understanding and experience of ITIL v3 processes.
  • Logistics and Supply Chain experience.
  • Knowledge of warehouse processes will be considered as a plus.

Good reasons to join

We offer an official employment according to Ukrainian legislation, competitive market salary, quarterly personal performance based bonus, medical insurance, transportation (metro station - office - metro station). As an international organization, our employees are also offered business trips abroad, various trainings and career opportunities.

To get more information about Kuehne+Nagel use links below:

LinkedIn, KN Career Website, YouTube

Кристина Кириленко

Kuehne+Nagel — вакансия в Helpdesk specialist, 2nd level support: фото 2

"Кюне і Нагель" - визнаний світовий лідер в сфері сучасної логістики.

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