Front Office Agent

Travel is a journey. At Holiday Inn, we help make it a joy.

Starting with a warm, inviting welcome for all guests, whether travelling on business or for fun, enjoying a quick night, or relaxing for the week.

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Office Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create a warm atmosphere that makes our guests feel at home in any location.

Main duties include:

• welcoming guests in a friendly, prompt and professional manner;
• registering guests, issuing room keys, providing information on hotel services and room location;
• answering phones in a prompt and courteous manner; up-selling rooms where possible to maximize hotel revenue;
• accurately processing all cash and credit card transactions in accordance with established procedures.

You will need excellent communication skills, written & oral with proficiency in English, Russian and Ukrainian.

Join us and you'll become part of the global IHG family - visit www.http://careers.ihg.com to find out more about us.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.