Customer Service Specialist

Job Summary: 

iContact Technical Support team (www.icontact.com) is looking for Customer Service Specialists to join us in our Odessa office as part of our Global Support team. 

This position will be responsible for dealing with the customers and potential customers. As a Customer Service Specialist, you will fulfill standard requests and perform troubleshooting procedures using telephone, chat, email, internal ticketing and CRM systems. 

Job Duties:

• Review suspicious messages as a part of Message Review team
• Serve as a single point of contact for phone calls and chat from customers regarding their technical and billing issues, requests, and queries 
• Monitor and reply to Customer emails from the Salesforce Q's 
• Weekly rotate in 8 hour shifts to provide 24/7 support

Job Requirements and Experience:

• Advanced language skills in English 
• 1+ years of customer service experience in any sphere 
• Confident user of software 
• Willingness to work with people 
• Ability to learn quickly and adapt to a fast-paced support environment 

We offer: 

• Free opening and dedicated accountant for your PE (FOP) with full tax coverage 
• Company laptop 
• Cozy and spacious office with a kitchen and free coffee and snacks 
• A transparent assessment and reward policy with a yearly review 
• A flat company hierarchy and employee empowerment 
• Team building events 
• Free English lessons 
• Free taxi trips from work to home at night
  
  https://www.icontact.com/