Remote Customer Support Representative (English + Russian)

Genesis is one of the largest IT companies in Ukraine with more than 1500 people in 5 countries, who create products for 200 million users monthly. We are the most high-loaded company in the country and one of the largest partners of Facebook, Google, Snapchat and Apple in the CEE region. Our team is one of the best high-tech teams in Eastern Europe.

Genesis was recognised by DOU.UA as the Best IT Employer in Ukraine over the last years. We received very high ratings across all major evaluation categories such as professional growth, compensation, working conditions, communication with management and colleagues, etc.

You will work with our customers to build relationships and drive value-based on customer-defined goals.

So, what You'll Be Doing:

• Remote work;
• It’s a full-time job;
• 40 hours per week - 5 shifts a week, 8 hours each shift;
• You will work four days shifts a week and one night shift per week remotely from home;
• You need to have unlimited Internet access;
• Provide customer support via e-mails and over the phone;
• Performing additional tasks, solving different issues which might arise;
• Advise clients on Premium services and ensure a high level of customer satisfaction;
• Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvement of product and service.

What We'll Expect From You:

• 1+ year experience providing exceptional software, technical or sales-oriented customer support service required;
• Ability to prioritize, problem-solve, and meet deadlines and goals;
• Skilled communicator (verbal and written);
• Fluent English (verbal and written) is a must;
• Fluent Russian (verbal and written);
• Fluent Ukrainian (verbal and written).

Advantages to be in our Support Team:

• Support Meetups (twice a year);
• Competitive Salary + monthly bonuses;
• Team Travels (once a year);
• Access to a valuable and extensive book library;
• Paid vacations;
• Remote work.