Customer Support Representative (Chinese)

Futurra Group is a fast-growing Ukrainian IT company. We successfully develop and promote our own products: cross-platform mobile-first products, applications, and casual games for iOS and Android, Smart Home products with 10+ million unique users every month.

Main responsibilities:

• Communicate with users in an online chat system, providing users with the complete and correct information or solutions
• Learn to work in Zendesk online customer service system
• Learn to create/update users’ subscriptions in the Admin Panel
• In case users meet issues, avoid refunds, providing efficient solutions
• Report on users issues in time to the Head of Customer Support
• Test the App updates to obtain the user’s experience and understand the product

Working hours:

• One shift is 8 hours
• Currently, 2 types of shifts are available:
  1) 09.00-17.00 (Beijing time) - 4 shifts per week
  2) 17.00-01.00 (Beijing time) - 3 shifts per week, 09.00-17.00 (Beijing time) - 1 shift per week

Nice to have:

• Good communication skills
• Have fluent Mandarin Chinese (mothertongue or at least HSK5 (for foreigners)
• Intermediate English level
• Education: Bachelor's degree or above

Salary:

• Will be set according to an interview result
• Support representatives with high performance have a promotion opportunity