Customer Support Consultant (fluent English and Russian)

Join our SupportYourApp team as a Customer Support Consultant and provide high-level quality support for famous IT-companies from all over the world.

All you need is:

• Fluent English and Russian;
• Analytical & Research Skills;
• Customer-oriented and responsible attitude.

Will be a great plus:

• Experience with CRM systems;
• Experience in Customer Support;
• Experience with native speakers;
• International exchange programs participation;
• Stress resistance.

What You’ll Be Doing:

• Resolving basic to complex support issues for customer inquiries received via omni-channel support (emails, live chat, and calls);
• Becoming a product expert and providing documentation updates to our knowledge base;
• Ensuring customers' satisfaction;
• Communicating with developers from various IT-companies.

We offer you:

• Fixed or flexible schedule;
• Big and well-equipped office (feel it! https://officesnapshots.com/2021/04/28/supportyourapp-offices-kyiv/);
• Competitive compensation;
• Paid intensive training and trial period;
• Great management with no bureaucracy;
• Good bonuses for referring friends (referral program);
• SupportYourApp Medical Policy;
• Various sports events and teambuildings;
• Occasional business trips.

Who are we?

SupportYourApp is a Support-as-a-Service international company that provides BPO services for other IT companies around the globe. We work with clients from 30+ countries and speak 40+ languages.

Grab your chance to join us, and send us your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com