Customer Support / Ticketing & Reservation Agent / English

We are looking for new members with excellent communication skills as well as an excellent English to build their career and join our team in Kyiv. 

You will work directly with the U.S. premium travellers to arrange their travels and will have a huge support from all of us. 

What You Will Do:

• providing a high level of ticketing/reservation support to our Sales Team, understanding their needs, and providing exceptional service in all interaction;
• making bookings and reservations of airline tickets, hotels, transfers in different GDS systems;
• confirming reservations or changes in travel plans for clients;
• communication with wholesalers and other company partners;
• preparing the clients' travel documents, maintaining different data, paying extra attention to the data entry;
• be proactive with customers’ requirements, prioritizing issues and escalating as required

What We're Looking For:

• Upper intermediate English and Business Writing Skills is a must
• good understanding of airline industry and one of the reservation systems (GDS) would be a plus (we use Sabre);
• strong communication skills;
• attentive to details, sharp-eyed;
• confident, patient, polite, when dealing with difficult situations

We Offer:

• motivating compensation: fix salary 800 USD + KPI bonus system;
• medical insurance;
• 20 days of paid vacation per year and 15 days of paid sick leaves;
• personal development plan for each employee;
• the chance to work with a motivated and talented international team;
• modern office space in the center of Kyiv, near subway station “Zoloti Vorota”

Due to time zone difference, we work late hours:

• Monday - Friday from 5 PM to 2 AM local time;
• The company provides taxi ride home after work.

If you have what we are looking for and would love to join our team in Ukraine, we want to hear from you!