Senior ICT Assistant

External Closing Date: 15 February 2022.

Background:

The OSCE Special Monitoring Mission to Ukraine is looking for highly qualified, motivated and experienced Ukrainian professionals for the position of Senior ICT Assistant with its Head Office in Kyiv. The OSCE is committed to achieving a better balance of women and men within the Organization.

Initial duration of appointment is for 12 months, subject to a subsequent OSCE Permanent Council Decision to extend the mandate of the Mission.

All qualified applicants are strongly encouraged to apply online, using the OSCE online application link http://www.osce.org/employment/.

Please note that applications received after the deadline, submitted in different formats than the OSCE Application Form or in other languages than the English language will not be considered.

For more detailed information on the structure and work of the OSCE Special Monitoring Mission to Ukraine, please see https://www.osce.org/special-monitoring-mission-to-ukraine

Tasks and Responsibilities:

Under the supervision of the ICT Officer Network and Server Support, and overall guidance of Head of ICT the incumbent administers and maintains Mission's server infrastructure, Active Directory and SCCM/Baramundi clients. Provides 2nd and 3d level support to users and IT staff, monitors server, Antivirus, Sentinel, monitoring logs and network status, takes ownership over backup.

More specifically the Senior ICT Assistant is performing the following duties:

1. Servers Administration: Performs backup and restore of critical data; Makes sure that backup results match expectations; Monitors data replication to ensure it occurs in a timely fashion; Executes end-user backup and restoration; Monitors Mission's directories for capacity, availability and performance; Administers redundant array of independent disks (RAID) storage; Ensures that storage resources are in good working order; Manages client/server storage management configurations; Executes routine tasks to ensure smooth running of servers and peripherals; Executes documented administration procedures for service quality assurance; Configures resources for test environment; Participates in production testing of storage resources; Installs patches related to server infrastructure; Detects server management events and raises alerts; Ensures sufficient data storage space exists for business and utility applications; Executing appropriate disaster recovery procedures; Manages and configures virtual server environment (vmWare vCenter);
2. Hardware and Software Installation, Configuration and Upgrades: Installs, configures and tests hardware and peripherals both on site and through Baramundi/SCCM tools; Installs, configures, and tests new operating systems, standard and non-standard application software and software upgrades and updates both on site and through Baramundi/SCCM tools; Performs quality checks on outcomes of work performed; Documents system installation, configuration procedures, and current configuration; Contributes to the new system implementation in the production environment; Provides application support to facilitate effective utilization of the system; Performs on-demand Anti-Virus scans and cleaning of infected systems; Configures printers, plotters and multifunctional devices; Installs and removes software licenses; Supports processes facilitating the readiness of the production environment;
3. Baramundi/SCCM Clients Administration: Configures and deploys novel Baramundi as well as legacy Microsoft System Center Configuration Manager clients, diagnoses client hardware and software problems, checks product compliance, tests client network connectivity, remote transfer files to and from a client, software distribution and installation, allowed software metering, monitoring of not allowed software usage; Reports possible system problems for rapid resolution, identifies problems, researches potential problem solution and recommends and implements solutions;
4. Active Directory Administration: Creates, modifies and deletes directory objects in local Organization Unit; Provides and revokes access to the objects by request; Initiates password change procedure; Creates scripts and templates to automatize routine tasks and queries; Manages, administrates and troubleshoot group policies; Reports on different aspects of Active directory;
5. Technical Support: Queries and expands existing knowledge base; Investigates and diagnoses incidents (including resolution where possible);Provides guidance to ICT Helpdesk Assistants; Provides support in a complex incidents; Resolves and recovers assigned incidents; Confirms and closes resolution of incidents; Handles service requests; Keeps affected users informed about progress; Prepares video conferencing system and equipment when requested; Escalates the troubleshooting process if necessary and notifies supervisor; Performs minor cabling works, patching;
6. Performs other job-related duties as assigned.

Necessary Qualifications:

Please note that SMM offers of appointment/assignment shall be subject to prospective mission members being fully vaccinated against COVID-19, and failure to meet this medical standard will result in termination of the appointment/assignment.

• Ukrainian citizenship or holding permanent resident status in Ukraine;
• Completed secondary education, supplemented by formal studies in computer science with a diploma;
• A minimum of six years of experience in IT function in large institutions or companies, preferably in an international environment;
• Ability to provide technical training;
• Excellent knowledge of PC hardware and peripheral, Microsoft network client operating systems and Microsoft Active Directory; Baramundi, SCCM, McAfee virus scan Enterprise, Checkpoint Endpoint Security, VMware, Microsoft Office applications; Knowledge of additional office software will be a benefit (e.9. Adobe Photoshop, Adobe acrobat, Translators software, etc);
• Professional fluency in English, Russian and Ukrainian languages, excellent written and oral communication skills in the mentioned languages;
• Demonstrated ability and willingness to work as a member of a team, with people of different cultural and religious backgrounds, different gender, and diverse political views, while maintaining impartiality and objectivity;
• Demonstrated gender awareness and sensitivity, as well as the ability to integrate a gender perspective into tasks and activities.

Remuneration Package:

Monthly remuneration, subject to social security deductions is 1225.00 Euro/month. Social benefits will include participation in the Cigna health insurance scheme and social security/ Provident Fund. Appointments are normally made at step 1 of the applicable OSCE salary scale.

For more details please visit the OSCE website employment section at http://www.osce.org/employment/. All qualified applicants are strongly encouraged to apply online, using the OSCE online application link.

Please note that applications received after the deadline, submitted in different formats than the OSCE Application Form or in other languages than the English language will not be considered.

The OSCE is committed to diversity and inclusion within its workforce, and encourages the nomination of qualified female and male candidates from all national, religious, ethnic and social backgrounds.

The OSCE retains the discretion to re-advertise the vacancy, to cancel the recruitment, to offer an appointment at a lower grade or to offer an appointment with a modified job description or for a different duration.