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Luxoft — вакансия в Junior Service Desk Coordinator / Support Specialist
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Junior Service Desk Coordinator / Support Specialist

Luxoft
2 года назад
09 июня 2021
Одесса

Project Description:

It is a project to support corporate business systems which help automate Luxoft internal business operations.

There are about 13000 employees in Luxoft spread over different locations in Switzerland, UK, Germany, Russia, Ukraine, Poland, Romania, Great Britain, USA, etc.
All of the Luxoft employees are our users. We perform user support (advising, permission control, help with settings configuration) and technical maintenance. We use ServiceDesk system to handle user tickets for support.

Responsibilities:

  • Assigning ServiceDesk requests
    Controlling ServiceDesk requests execution and SLA
    Other ServiceDesk requests coordination
    Technical support of corporate information systems users
    Preparing statistics on user requests

Skills

Must have:

  • High Education
    MS Office (advanced Excel user, MS Outlook, MS Word, MS PowerPoint)
    Good communication skills

Nice to have:

  • SQL
    Support or coordinator experience

Languages:

Russian: C2 Proficient

English: B2 Upper Intermediate

Ольга

Luxoft — вакансия в Junior Service Desk Coordinator / Support Specialist: фото 2

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