Senior Customer Service Agent - Ocean

Description:
- Taking full responsibility for customers' experience by managing the end-to-end shipment process in compliance with all company procedures and regulatory requirements for both Import and Export, ensuring it's smooth execution.
- Being fully responsible for customers' satisfaction, building strong relationships with them, understanding their business, service needs, drivers and desires with a constant focus on driving new business opportunities.
- Delivering proactive customer's support, tracking shipments and notifying our customers about any deviations from the original transport plan, recommending potential solutions or alternatives.
- Understanding KPI-oriented environment, meeting/exceeding local targets including upselling our end to end products, identifying area of improvement.

Profile:
- Experience in Logistics/Shipping.
- Customer-centric mindset focused on delivering exceptional Customer Support.
- Excellent communication, problem solving and relationship building skills.
- Self-motivation and commitment, ability to work without any supervision.
- Team spirit
- Goal orientation.
- Commercial drive.
- Fluency in Ukrainian, Russian and good command in English.  

Offer:

- A friendly working environment
- Being a part of global, market-leading Group.
- Local and global development opportunities.
- Attractive salary and benefits matching the successful candidate's skills and experience.
- An interesting scope of responsibilities.