Customer Support Agent [BF]

Description

This role involves helping customers with account, game, and technical issues for multiple mobile games via our Zendesk support ticketing system and leading projects to enhance the customer experience.

Key Functions:

• Answer customer service tickets to our customers on a daily basis and setting a strong example for the team towards productivity and quality of response (accurate, timely, thorough).
• Proactively identify issues of note and escalate using established protocols.
• Assist the Customer Support leadership team with tasks and projects related to improving the customer experience.
• You will be required to work on shift patterns from 7.00 am - 4.00 pm / 1.00 pm - 10.00 pm.

Requirements

• Experience in a customer-facing role, preferably in social/mobile gaming with elevated responsibilities.
• Knowledge of customer service fundamentals and ability to train and mentor others.
• Strong troubleshooting ability.
• Solid multitasking skills and attention to detail.
• Excellent organizational, written, and interpersonal communication skills.
• Self-motivated and able to work independently as well as in team settings.
• English - upper-intermediate +

Benefits

• 24 Paid Vacation Days and Additional Days Off
• Paid Sick Leaves
• Learning & Development
• English Classes
• Comfortable Office Location
• Office Wellbeing
• Team Building
• Travel: Business Trips 
• Gifts: New Year Gift, Birthday Gift, Welcome Box for New Starters
• Career Path and Mentorship Program
• Parental Leave: Maternity and Paternity Leave
• Referral Program: Active Program with Great Bonuses
• Relocation Support
• Performance Review and Bonus
• Medical Insurance and Sports Activities Compensation

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