Customer Success Manager

PPM Express is a spin-off and subsidiary of FluentPro Software Corporation, a Microsoft Gold Partner specializing in developing software products and implementing Project & Portfolio Management (PPM) on the Microsoft PPM Platform.

PPM Express is a cloud-based project portfolio management software. We are headquartered in the Seattle area and have a development center in Kharkiv, Ukraine.

PPM Express works with medium-size organizations and IT departments of large enterprises in the US, EU, and the UK. We have a product-market fit, paying customers.

Now we are looking for an open-minded, outgoing person, who loves the interaction with people, to join our team as Customer Success Manager.

This is how our perfect candidate’s profile looks like:

• fluent English, both verbal and written
• 1+ experience in customer success, account management in a B2B company
• experience working with foreign customers
• general understanding of subscription business models, including freemium, free trial, account expansion, upsells
• ability to work with customer data to identify and adjust for customers who are high priority, at-risk, or have growth opportunities
• collaborative team player eager to build effective cross-department relationships 
• exceptional communication skills
• strong analytical skills
• strong computer skills

Main responsibilities:

You will work with a pool of 100-200 companies:

• Managing customer success and growth through written communications and calls
• Understanding customers’ goals and success criteria identified during the sales process
• Managing the delivery of product and services with full understanding of the customer’s needs
• Monitoring performance across the customer lifecycle
• Owning renewal and upsell opportunities
• Acting as a point of contact for any customers’ queries or issues, ensuring they receive the highest service
• Collaborating with PPM Express Product, Marketing, Support, and Sales teams to meet our customers' expectations, receive case-study and testimonials

What we offer:

• Professional support from senior and direct managers
• The possibility to work in a fast-growing and successful company
• Compensation: base + commission on up-sells/cross-sells
• Career growth and professional development 
• Flexible working hours
• Modern comfortable office space near the subway
• Paid sickness leave
• Annual vacation of 20 working days, public holidays
• Corporate health insurance
• Sports reimbursement
• Corporate events, team buildings
• Zero bureaucracy 

Would you like to challenge this opportunity?