Technical Support Engineer

Необходимые навыки:

• At least 3+ years experience on the similar position (technical support/technical writer)
• IT and technical background, understanding of modern IT technologies and standards
• Fluent English

Будет плюсом:

• Microsoft Active Directory
• Strong technical interest and understanding of IT, software, and engineering problems

Предлагаем:

• Interesting, long-term projects
• An opportunity for self-realization, career and professional growth
• Social package
• Flexible schedule
• Friendly team
• English classes

Обязанности:

Troubleshoot and resolve complex, critical and sensitive support issues
Recreate customer issues and if needed document solutions to known issue
Help to solve most simple problems directly otherwise escalate the issues through our ticket system to next level support, development or product management
Help develop and implement web-based support initiatives including knowledge bases, technical and modeling techniques and documentation