Team Lead for Operations Department (L2-L3 Support Engineer)

BPO Nextdoor works with a U.S. Customer, which provides different services to the global energy industry.

We are looking for a Team Lead for the Operations Team, that provides Data Validation Services. We expect fluent English, experience with Customer/Technical Support, knowledge of Microsoft SQL Server, sharp-eye to the details, good analytical skills, braveness and proactivity to lead a project and face new challenges.

If you find yourself as our perfect employee — please, send us your CV and a few words about yourself.

Responsibilities

• Managing the whole operational process and providing a high-performance level of the team
• Analyze/troubleshoot data-related issues for TnR Business Unit
• Loading, extracting and validation of commodity market data
• Restoration and delivery of client data from various sources such as FTP, HTTP, Email and Files
• Ensuring on-time delivery of critical data sets to different clients
• Implement change requests and additional features
• Track reported data issues in JIRA
• Documenting internal processes and/or training Customer Support on troubleshooting techniques

Requirements:

• Excellent troubleshooting and analytical skills
• Knowledge and work experience in Windows and Unix servers
• General understanding of APIs and how to deliver to customers
• Excellent troubleshooting and analytical skills
• Good knowledge of Oracle products, Microsoft SQL Server and JIRA
• Experience/knowledge of systems and IT operations
• Good English communication skills both spoken and written
• Experience in a relevant position (Customer/Technical Support Team Lead) would be a plus
• Knowledge of financial and/or energy market is a plus
• Should be ready to work in shifts (morning/mid-day/night)
• Proactive type of communication

Working conditions:

• Good, competitive salary
• Remote work
• Compensation for the costs of sports club subscriptions
• Ability to visit cinema for free once a month
• Free language classes
• A young and friendly team

If you consider yourself as a suitable candidate for our position and your skills are appropriate for our requirements — please send us your CV to Отправить резюме and we will promptly contact selected candidates.