Help Desk Engineer

We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products.

The Help Desk Analyst is responsible for supporting the hardware and software used by Team SPS members. Due to the exciting growth, we have had, we are looking to add another collaborator to our Global Service Desk Team. In this role, you would be responsible for configuring, monitoring, and troubleshooting core user systems including hardware, operating system, networking, and application support.

Required skills:

• Strong working knowledge and experience using and troubleshooting Office 365 and the MS Office Suite: Word, Excel, PowerPoint, Outlook, OneDrive, and SharePoint
• Strong technical understanding of supporting devices on Windows (7/10 Enterprise), macOS (Sierra and later), and mobile devices (Android and iOS).
• Network troubleshooting and a solid working knowledge of network terminology and infrastructure including but not limited to: TCP/IP, SNMP, DNS, DHCP, and VPN
• Excellent customer service skills and demonstrated ability to work effectively in a global team environment
• Demonstrated organizational skills with the ability to effectively manage multiple tasks and projects
• Outstanding written and interpersonal communication skills
• Intermediate English

As a plus:

• Experience with utilizing SCCM, Intune, and understanding Windows Configuration Designer for managing Windows devices is desired
• Familiarity with JAMF for managing macOS/iOS is highly preferred
• Ability to solve problems and provide tactical leadership

We offer:

• Legal employment
• Continuous learning: technical, soft, leadership skills; free English language classes; participation in conferences, workshops, and meetups; free access to LinkedIn learning and an internal knowledge database
• Daily work in distributed teams and communication with American colleagues
• Competitive salary
• A+ level medical insurance
• A sports club membership
• Paid sick and maternity/paternity leaves
• 28 vacation days
• Flexible schedule outside the core hours
• Regular team outings
• A cozy office in the center of Kyiv

Responsibilities:

• Configures and deploys laptops and software for employees following the SPS Commerce standards and guidelines
• Creating and maintaining documentation of repeatable steps and publishing knowledge base articles for SPS team members
• Primary support for troubleshooting and resolving Windows/macOS application and operating system issues
• Primary support for troubleshooting and resolving hardware issues on laptops, tablets, printers, and video conferencing equipment
• Responsible for inventory maintenance and tracking of end-user technology such as laptops, monitors, other peripherals, software, and printers.
• Maintain effective collaboration with global team members
• Assist with the preparation and implementation of system upgrades and special projects
• Exposure to network and infrastructure troubleshooting
• Responsible for staying up to date with new technologies and equipment that may benefit SPS team members, such as user laptops, peripherals, and software