Оператор ПК (Eng)

DescriptionThis position is responsible for providing mobility support & 5-star customer service to our clients.
This role is centered on professionals who can communicate effectively and can diagnose and resolve problems with confidence and who have the drive to succeed. This person would be responsible for working with network carriers, assessing technical challenges, and performing basic troubleshooting.
If you are ready to join a growing company with an amazing culture, competitive salary, incredible benefits, and the opportunity to grow your career, apply now!
Responsibilities:

• Answering 20 - 30 calls per day
• Communicating with customers through various channels (phone, live chat, tickets submitted in our online portal)
• Completing customer submitted tickets in a timely manner in our cloud-based mobility software
• Minimum 400· Bonus at 500
• Personal ownership of calls from start to resolution
• Contribute positively to company goals by meeting and exceeding department timelines, Hitting measurable metrics set in KPIs:
• Ticket count
• Call Grades
• SLA· Personal· Company· Working RateNon bonus KPIs· ASA· Abandoned Calls· Ticket distribution· Same Day Call Out RateActing with a consultative approach towards end-users and network carriers
• Completing side-work and training programs and providing accurate feedback ensure customer satisfaction and provide professional customer support.
  Skills and Qualifications:
• English -fluent  required
• Must be confident on the phone and maintain a positive attitude with clients and co-workers.
• Must have at least 1 year of customer service experience in an interactive and fast-paced environment.
• Call center experience is a bonus!
• Great communication skills
• Eager to help solve problems
• Organized and punctual in all tasks
• Moderate computer skills and typing abilityInterest in technology and mobility - cell-phones, tablets, and computers
• High school diploma or equivalent required.

Working evening shifts 17:00 — 1:30, 18:30 — 3:00