Community Manager

The international company developing multiple fintech products is looking for an ambitious Community Manager. 

You:

• Are a proactive communicator and have experience as a community manager.

• Create engaging content for community channels (Telegram, Reddit).

• Maintain communication campaigns in community channels to align with marketing strategies.

• Launch activities to grow the community, engage the members, and boost brand awareness.

• Are great at storytelling and understand what it takes to shape an engaging narrative in the context of product development.

• Build relationships with customers through active and appealing communication.

Us:

• The ambitious and fast-growing international team that moves quickly, enjoys challenges and experiments, and values actions over words.

• People with a strong sense of ownership for what we do and an open communication style.

• Result-focused, driven by the passion for our craft but with the real care for our users and each other.

We look for someone who can:

• Easily connect with people, and turn customer negative experiences into positive ones.

• Respond to comments and customer queries in a timely manner and ensure a positive vibe about us.

• Demonstrate creative and critical thinking, emotional intelligence, analytical skills. 

• Coordinate with customer service and marketing teams to ensure brand and process consistency. 

• Identify and track relevant community metrics (e.g. posts engagement, views, comments). Monitor and report on customers’ feedback. 

• Keep up to date with the industry trends and incorporate them into the communication with the community.

Skills:

• At least 1 year of experience in brand / social / communication management roles.

• Ability to listen, process information, work through scenarios, and come up with high-conviction decisions.

• Outstanding verbal and written communication skills.

• Self-direction, resourcefulness, commitment to deadlines, and attention to detail.

Important. Past community management experience is highly preferred. If you worked as a community manager, please submit the groups/channels you helped growing and supporting.

Understanding the cryptocurrency industry, fintech, and financial instruments is a plus but not necessary.