Customer Support Manager

DRP is an international company, specializing in outsourced back-office and call center services for clients all over the world. We effectively manage all daily back-office processes for our clients around the world by our exceptional customer-oriented business philosophy.

https://www.drp-bo.com/ 

We are looking for talented Manager for Customer Support department with strong English, who will supervise, monitor and motivate a group of employees of up to 20 people to achieve goals that contribute to the growth of the organization. We search for a manager who promotes positive communication, encourages healthy working environment, demonstrates flexibility and always searches for new solutions.

Our expectations:

• Relevant managerial / supervisor / team leader experience
• Fluent spoken and written English
• Proven experience in creating processes, preparing reports and presentations, working with KPI systems, Excel and large flows of information
• Strong leadership and communication skills (including public speaking, motivational speech etc)
• Ability to find personal approach for each employee and maintain friendly and comfortable working environment
• Ability to quickly learn and adjust for working changes, detail-orientation and accuracy
• Creative approach and open view for everyday routines
• Financial sector / markets experience will be an advantage
• QC experience will be an advantage
• Other languages will be an advantage (Spanish, Italian, German)

Main responsibilities:

• Manage and motivate the team of around 20 people (including Team Leaders)
• Maintain and improve existing processes and workflows to meet business needs
• Constantly monitoring and improving quality of the job performed
• Assure reaching team and personal targets
• Apply effective motivational techniques and implement tools to improve the performance of the teammates
• Management and analysis of teams’ performance and preparing reports and presentations
• Reporting to senior management and raising red flags for any important issues that need attention
• Bringing new ideas and thinking outside the box

We offer:

• Competitive salary (negotiable);
• Cozy office in the city center;
• Work/Life balance and friendly working atmosphere;
• Medical insurance;
• Paid sick leave and vacation days;
• English speaking environment;
• Team-buildings and corporate events, Friday corporate lunch, fruits;
• International and multicultural working environment.
• Gifts for significant life occasions (childbirth, marriage).

We are waiting for your CV. Don't hesitate and sane it now!