Junior IT Support Engineer (ID 62078)

WE ARE

A leading technology solutions company specializing in software product and application development and services. Our mission is to be a valuable partner for our clients who represent different domains e.g. health care, retail, enterprise, automotive, etc. SoftServe isn't just about technology - it's about open-minded people who love technology and have everything they need to pursue their passion to create innovation.

We are a team responsible for maintenance and troubleshooting of the user desktops, periphery devices (printers, scanners, etc.), and support of the meeting rooms. We are dedicated to continuous improvement ideas, believe in positive changes, and aren’t afraid of the challenge. We are sure that expertise, synergy, positive thinking, and learning from mistakes can move mountains!

YOU ARE

The Person who has the ability to get things done, work using checklists, and possesses troubleshooting skills

Experienced with Help Desk systems and familiar with the following services

• MS Windows 7, 8, 8.1, 10
• MS Office
• OS X
• Basic MS Windows systems administering
• Basic Linux-like systems administering
• Workstation hardware configuring
• Periphery devices configuring
• MS Windows Systems
• Linux

YOU WANT TO WORK WITH

• Installing and configuring workstation software
• Support of network and domain user accounts, mailboxes, and desktop applications
• Technical fault analysis and troubleshooting, detecting the roots of problems, and making decisions for resolving them
• Tracking tickets to closure or raising them to Project Support engineer in case if it requires deeper analysis and additional advisory cooperates with other IT directions
• Updating corporate knowledge base (that provides users with self-service) with the latest changes in software and corporate policies
• Performing installation and configuration of workstation's hardware and periphery devices, and their maintenance: check, repair, change
• Providing support for corporate servers' hardware to keep them working properly, forecasting potential risks and faults, proposing solutions for avoiding them
• Service centers/Vendors/Suppliers for needs of hardware devices procurement, support, and repair services
• Ensuring the logistics for transporting hardware devices between Company offices and/or Service Centers/Vendors/Suppliers
• Company hardware storehouse management – tracking list of available hardware and periphery devices, adding new, removing written-off, regular inventorying

TOGETHER WE WILL

• Support your technical and personal growth – we have a dedicated career plan for all roles in our company
• Find satisfactory responsibilities for you that will ensure your development
• Process dynamic projects and still have a stable place to work