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Customer Service Representative (Call center)

19 000 — 19 300 ₴

MROsupply

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Inbound Customer Service Representative

Job Profile and Responsibilities

Is this you?

Are you the kind of person who sees Customer Service as a vital ingredient to the success of any growing business? Do you understand the VALUE you add as a Customer Service Representative to the success or failure of that business?

Do you enjoy assisting customers telephonically (or if required, through digital channels) and love the learning process that every new position brings? Do you love helping people and know that an angry customer is just a golden opportunity? Hearing people say, 'Thanks! You're my hero for the day!' is what gets you out of bed in the morning.

Are you a proficient typist and can multi-task by engaging in conversation and typing accurate notes simultaneously? Are you calm under pressure and able to think outside the box for a solution if necessary? Are you able to work alone AND be part of a team that works towards a single goal? Can you work in US PST Time Zone, in a space that is quiet and has fast, reliable internet? Do you have a technical aptitude and can easily grasp technical concepts?

If you answered YES to these questions, then we would love to talk to YOU.

Responsibilities Includes:

Answer calls in a professional and polite manner
Resolve queries relating to orders, pricing, and availability
Capture accurate, comprehensive notes relating to inbound requests
When required, assist the chat team with overflow volume
Understand all company processes and apply them diligently
Build Rapport and Relationships with Customers

Skills & Competencies:

Service orientation at the highest level
Self-motivated and self-managed
Excellent use of grammar with exceptional verbal and written communication skills
Ability to have an ongoing conversation and consistently have a friendly Tone of Voice
Ability to build RAPPORT and display genuine EMPATHY when appropriate
Ability to manage conflict
Excellent computer literacy with the ability to quickly learn new software
Experience in a customer service ticketing system
Excellent listening skills and ability to understand the customer and business needs
Ability to remain calm with upset customers and through experience, still be able to WOW them
Highly adaptable, showing initiative, customer-focused, driven, outgoing and a team player
A hardworking, fast-paced; all-round performer
An ability to maintain targeted KPI levels
Identify surrounding workload and the need to go over and above when necessary
Have an interest in a career leading to supervisory responsibilities

Minimum Requirements:

At least One Year of Call Center Customer Service experience
Proficient with Microsoft Office Suite software (Excel, Word, Access, and Outlook
Experience using Customer Service software
Ability to interact professionally with others and work independently in a fast-paced environment
Strong problem-solving and interpersonal skills
Excellent verbal and written communication skills
Highly dependable team player
Ability to prioritize workload and complete responsibilities on time
Fluent in written and spoken English
Workplace/work from home
1. Fast, reliable internet (minimum 20 mbps download/5mbps upload)
2. A quiet space to work
3. A reliable computer
4. A Headset with a noise canceling microphone

Additional experiences we would like to see: