Support specialist & office administrator

Roles:

• Point of contact for client support
• Documentation
• Event data management
• Office administration

Main responsibilities:

Support

• Level 1 user support by Email / Phone / Instant Messaging
• Support tickets management
• Escalation to level 2 support when required
• Support issues follow-up
• Maintaining an Event-Works FAQ with most common support requests

Documentation

• Maintains Event-Works documentation and support material up to date

Event data management

• Creation / Setup of events on behalf of client

Office administration

• Supplier communication
• Office administration

Skills and competences

• Enthusiastic and passionate
• Excellent communication skills and ability to build relationships
• Languages: Perfect English. Other languages (French in priority) are a plus
• Experience in event management, travel, tourism or hospitality are a plus
• Organizational and time-management skills

What we provide

• Excellent location and new offices in central Kyiv
• Medical insurance
• Career growth opportunities: Because Wiz-Team is a fast growing company there are plenty of development opportunities to grow within the structure.