Customer Support Engineer

We are currently seeking to fill the position of Customer Support Engineer in our Odessa office.

If you are a highly organized, creative, and dynamic person with a positive and flexible attitude – welcome to MaxBill, a cohesive, diverse, and talented team of highly skilled, creative, and dedicated professionals.

Responsibilities:

• Interact with customers on correction, maintenance, and support tasks;
• Troubleshooting for software products;
• Implementation, deployment, and support activities for Billing and Customer Care software: CRM, Billing, Rating.

Required skills:

• At least 3 years’ experience in computer/software problem or bug fixing;
• Experience in troubleshooting software problems;
• Experience in SQL’s creating;
• Ability to learn about the entire system, server, client-side in a short time-frame in order to troubleshoot issues;
• Strong problem-solving / investigation skills;
• Good communication skills;
• Highly motivated, passionate to work with customers, adaptable personality, and eager to learn new technologies and methods;
• Fast learner, responsible personality;
• Intermediate English;
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• Bachelor degree or equivalent (or higher) in computer science or similar field;
• Strong technical background.

Will give you an additional benefit:

• Development experience on Script languages;
• Experience with Oracle;
• Linux’s knowledge on a strong user level;
• QA or Finance position in the past;
• Willingness to travel abroad.

What you will get with MaxBill:

• Collaborative, friendly working environment and healthy company culture;
• Professional growth and personal development opportunities;
• Exciting projects with new technologies in a team of outstanding people;
• Paid training, workshops & certifications;
• Sport and meal vouchers compensation, refreshments in the workplace;
• Possibility of remote work and flexible schedule;
• Interesting corporate events and regular team outings.