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Quality Control Manager
DRP is an international company, specializing in outsourced back-office and call center services for clients all over the world. We effectively manage all daily back-office processes for our clients around the world by our exceptional customer-oriented business philosophy.
https://www.drp-bo.com/
We are looking for talented Manager for Quality Control department with strong English, who will supervise, monitor and motivate a group of employees of up to 20 people to achieve goals that contribute to the growth of the organization. We search for a manager who promotes positive communication, encourages healthy working environment, demonstrates flexibility and always searches for new solutions.
Our expectations:
- Relevant managerial / supervisor / team leader experience
- Fluent spoken and written English
- Proven experience in creating processes, preparing reports and presentations, working with KPI systems, Excel and large flows of information
- Strong leadership and communication skills (including public speaking, motivational speech etc)
- Ability to find personal approach for each employee and maintain friendly and comfortable working environment
- Ability to quickly learn and adjust for working changes, detail-orientation and accuracy
- Creative approach and open view for everyday routines
- Financial sector / markets experience will be an advantage
- QC experience will be an advantage
- Other languages will be an advantage (Spanish, Italian, German)
Main responsibilities:
- Manage and motivate the team of around 20 people (including Team Leaders)
- Maintain and improve existing processes and workflows to meet business needs
- Constantly monitoring and improving quality of the job performed
- Assure reaching team and personal targets
- Apply effective motivational techniques and implement tools to improve the performance of the teammates
- Management and analysis of teams’ performance and preparing reports and presentations
- Reporting to senior management and raising red flags for any important issues that need attention
- Bringing new ideas and thinking outside the box
We offer:
- Competitive salary (negotiable);
- Cozy office in the city center;
- Work/Life balance and friendly working atmosphere;
- Medical insurance;
- Paid sick leave and vacation days;
- English speaking environment;
- Team-buildings and corporate events, Friday corporate lunch, fruits;
- International and multicultural working environment.
- Gifts for significant life occasions (childbirth, marriage).
If your passionate is communication and working with people, we are the one you are looking for.
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