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Support Manager

ATAS Ltd.
2 года назад
12 мая 2021
Львовул. Залізнична 56

About us:

ATAS Ltd. is an IT product company that has been developing and selling professional software (ATAS platform) for trading on the global financial markets since 2012: stocks and futures of the New York Stock Exchange (NYSE), Chicago (CME), Moscow (MOEX), cryptocurrency and other exchanges (not forex).

You can read more about our products here: http://atas.net/

Our mission:

Help traders see more, know more and earn more by using the most advanced market analysis tools.


Company in figures:

1. More than 80,000 users worldwide

2. Clients from 92 countries

3. 20+ exchanges connected

4. 400+ updates released

5. 200+ partners and companies – the world leaders in the field of investment and finance


Whom are we looking for:

Support manager who will advise and help clients on any questions about the company's products (no worries, we will teach you everything).


How do we see an ideal person for this position:

  • knows English at an Upper Intermediate level or higher (spoken and written). Knowledge of other foreign languages would be an advantage

  • knows Russian (fluent: spoken and written)

  • result-oriented, has motivation to grow and learn quickly

  • has an understanding of the development processes and software life cycle

  • responsible and honest

  • techie” (digithead, developed logical thinking, mathematical mindset)

  • pays close attention to detail in all aspects of the job

Your key tasks:

Happy customer! And this is the most important thing.

- communicate with clients via chat or email on any issues related to the operation or functionality of the software

- quickly and efficiently help customers in solving their questions with the product

- in case of detection of a complex problem, set up the task and redirect to a higher level of technical support

We will discuss your salary level in more detail during an interview, taking into account your motivation!


What else do we offer you:

Atas Ltd. is a company, registered in the European Union, due to this, our relationships are regulated officially by an agreement. 

What do we pay: agreed salary amount + vacation + medical leave + taxes

The standard work schedule is from 09:00 to 19:00 (Lviv time). Can be corrected.

The office is located at: Zaliznychna St.,56. Your workplace is ready.

Our company consists of about 20 people, the average age is up to 35 years.

There is a leisure zone where employees can relax and chat with each other. 

We have a flexible system of compensatory holidays and vacations.

We regularly hold staff parties and team building activities.

We pay for the training according to the activity profile and depending on the results of the employee.

Ирина

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