Microsoft Dynamics NAV Support Specialist

Requirements

• Experience with Dynamics NAV
• Hands-on knowledge of core Microsoft Dynamics NAV modules
• Proven experience of working with Microsoft SQL Server
• Financial and/or accounting background will be a big advantage
• Ability to create high-quality functional documentation and strong requirements gathering skills
• Outstanding customer service skills
• Excellent communication and problem-solving skills
• Intermediate level of English

We offer 

• Various kinds of challenging projects from EU customers
• Learning opportunities (Certifications, trainings and internal knowledge-sharing culture)
• Professional growth in the strongest NAV/BC team
• Scandinavian management style, collaborative work environment within flat organizational structure and friendly atmosphere
• A competitive package (including medical insurance and English lessons), solid PE administration and flexible working hours

Responsibilities

• Collaborate with end-users to resolve their issues
• Microsoft Dynamics BC/NAV as Super User and/or system administrator including familiarity with table structures, testing, setup and configuration
• Collaborate with the Developers team and ERP customer team
• Analyze, resolve and document onsite support cases in an efficient and professional manner and in accordance with SLA
• Perform all daily tasks according to set procedures, rules and guidelines and priorities
• Monitoring and working with alerts in Jira systems

About project 

We, as a service company performs support on NAV for our customers to find a solution globally from a functional point of view, namely: talking to users, monitoring and resolving challenges remotely, training when needed, finding work-arounds, and ultimately deciding if a code change is needed (this to be passed on to a developer).