Account Manager

We are looking for an enthusiastic and experienced Account Manager to develop long-term, trusting relationships with our customers. The Account Manager's role is to oversee a portfolio of assigned customers, develop our business from existing clients and actively search for new sales opportunities.

What you will do:

• Maintain and develop relationships with existing customers via telephone calls, chats, emails;
• Be responsible for keeping existing clients satisfied, while delivering exceptional customer service on a daily basis;
• Resolve all issues or difficulties faced by customers and deal with complaints to maintain trust and customer loyalty;
• Be a link in communications between our key customers and internal teams;
• Monitor and analyze customer's usage of our product;
• Ensure the correct products and services provided to customers on time;
• Expand the relationships with existing customers by constantly providing solutions that meet their needs and objectives.

What you will need:

• Solid written and verbal English communication skills; 
• Proven previous work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, Loyalty Manager, Customer Support Manager or any other relevant role;
• Ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level;
• Solid experience with CRM software and MS Office (particularly MS Excel);
• Proven experience in delivering client-focused solutions to customer needs and demands;
• Proven ability to juggle multiple account management projects simultaneously, whereas maintaining an attention to detail;
• Outstanding listening, negotiation and presentation skills;
• Readiness to take at least 1 or 2-night shifts each week.

What will you get:

• Competitive compensation;
• 24 days of paid vacation per year;
• Paid sick leave;
• Medical insurance;
• Career coaching;
• Flexible working hours;
• Friendly, ambitious and motivated team with a constant desire to grow and improve.

Interested in joining our team?

Apply now