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Job Responsibilities:
Main responsibility of ITSM implementation specialist is to develop and implement IT and non-IT processes within ITIL based TOPdesk platform.
The person will be responsible for workflow and process design and improve/optimize processes within TOPdesk.
Ideal candidate should have an understanding of ITIL and ITSM frameworks. The person will be also responsible for testing and release planning in cooperation with Functional Administrator / Product Owner.
ITSM specialist will build up an expertise in Call, Change, Knowledge and Contract management modules.
The person will be also responsible for building-up knowledge base database and maintain it in a well-organized manner.
Requirements:
Upper intermediate in English
Excellent verbal and written communication skills
Ability to work in a team and think as a team
Experience with Service Desk software
Attention to details and quality focus
Develop and review content for the company’s knowledge base
Personal skills: motivated, quick learner, organized and responsible
As a plus
Knowledge in ITIL event, incident and change management processes
Visio work flow drawing experience and preferable experience in implementing of work flow to a SM tool
HTML knowledge
We offer:
Variety of knowledge sharing and training opportunities
Competitive salary
Career and professional growth
Possibility to work in a big and successful company
Long-term employment with 20 working-days paid vacation and other social benefits
Working in a comfortably located office with warm atmosphere which creates really good working conditions
Work with a large number of customers who use various approaches and technologies
Experience of operating on different cloud and on-premise applications