Customer Support Representative (with English)

Hawk Research is a freelance educational platform. We are one of the leading companies in knowledge exchange area. We offer educational services in various spheres and subjects to customers (mainly students) in the US, Canada, Australia, Great Britain, Germany, Switzerland, China.

We are looking for motivated candidates to join our team and help us elevate our customer service quality to an even higher level.

Your main tasks

• Communication with our freelance writers (90% via messages, 10% via calls). 
• Written communication in English with the new customers: advising them on our services, prices; helping with order placement.
• Communication with existing customers: providing information about their current orders, handling claims, offering solutions.
• Working with CRM system, allocating orders, updating the information.
• Analysis of our competitors: pricing, marketing activities, etc.
• Helping with our marketing activities in Weibo and other platforms.
• Other related activities.

Your profile

Primary requirement - positive and open-minded thinking, ability to work fast. Ideal candidate should meet the following requirements:

• Outstanding communication and problem-solving skills.
• Advanced English (especially written).
• Computer literacy: Google docs, MS Office, web research.
• Experience in customer support or negotiating with native speakers is an advantage.
• Experience as a translator or copywriter is an advantage.

We offer

• Competitive salary (linked to USD).
• Friendly, supportive management.
• Necessary trainings, possibility to improve your English and learn new skills.
• Alternating shifts (8:00 - 16:00; 16:00 - 0:00; 0:00 - 8:00), it is obligatory to work each of those shifts in equal proportion, on average - 20-21 shifts per month.
• Opportunity to work from mostly from home (You might have to come to the office 1 day per week).
• Until the end of quarantine we provide taxi when you need to come to the office.

Technical requirements (for working from home)

• Rapid and stable Internet channel (at least 10 mbps).
• Relatively modern PC / laptop that works fast.
• At least 8 GB RAM.
• At least 14' screen.

If it sounds interesting to you, please send us your CV.