Customer Support Manager

Affiliate Up is a fast-growing IT company that provides a wide range of high-quality products, information technology solutions and services by leveraging best practices, cutting-edge development methodologies, industry standards, well-structured project management system. 

We believe our employees are the foundation of our success and we are always on the lookout for talented people with a strong passion for information technologies to join our team as Customer Support Manager.

Main requirements:

• Upper-Intermediate/higher level of English is a MUST;
• Excellent verbal communication and solid writing skills are required;
• Willingness to work on a shift schedule (from 9:00 to 21:00 - from 21:00 to 9:00 / 2 days off);
• Confident PC user;
• Higher education;
• Experience in a similar position (e.g., support, call-center) would be a plus.

Job responsibilities:

• Provide professional customer support via phone (incoming calls), e-mail tickets, live chats
• Develop and maintain knowledge bases;
• Actively participate in project development.

We offer:

• Respectable salary (by results of the interview);
• Willingness to work on a shift schedule (from 9:00 to 21:00 - from 21:00 to 9:00 / 2 days off);
• Paid training course;
• Interesting long-term projects;
• Free of charge fruits, tea/coffee and cookies;
• Corporate fitness facilities;
• Comfortable working environment, modern office in city center.

If you are ready to become a part of our team, we are waiting for your CV!