Customer Support Consultant (night shifts)

Interested in Software, Hardware and E-Commerce products?

Join our SupportYourApp team as a Customer Support Consultant and provide high-level quality support for famous IT-companies from all over the world.

All you need is:

• Fluent English
• Analytical & Research Skills
• Customer-oriented and responsible attitude

Will be a great plus:

• Experience with CRM systems
• Technical background
• Experience with native speakers
• International exchange programs participation
• Customer service skills and experience

What You’ll Be Doing:

• Resolving basic to complex support issues for customer inquiries received via omni-channel support (emails, live chat, and calls)
• Becoming a product expert and providing documentation updates to our knowledge base
• Ensuring customers' satisfaction
• Communicating with developers from various IT-companies

We offer you:

• Fixed schedule (11pm to 7am)
• Ability to work remotely
• Big and well-equipped office (feel it! https://officesnapshots.com/2021/04/28/supportyourapp-offices-kyiv/)
• Competitive compensation
• Paid intensive training and trial period
• Great management with no bureaucracy
• Good bonuses for referring friends (referral program)
• SupportYourApp Medical Policy
• Coffee, tea, candy, season fruit, and vegetables
• Various sports events and team buildings
• Partial compensation for SportLife membership
• Corporate Library

Who are we?

SupportYourApp is a Support-as-a-Service international company that provides BPO services for other IT companies around the globe. We work with clients from 30+ countries and speak 40+ languages.

Grab your chance to join us, and send us your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com