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Global Bilgi — вакансия в Операционный менеджер отдел поддержки клиентов GLOVO  (Live Operations Manager)
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Операционный менеджер отдел поддержки клиентов GLOVO (Live Operations Manager)

Global Bilgi
2 года назад
24 февраля 2022
Киев

We're a Barcelona-based startup and the fastest-growing delivery player in Europe, Hispanic America, and Africa. With food at the core of the business, Glovo delivers any product within your city at any time of day. We currently deliver over +40M annual orders and operate in 26 countries, and in 248 cities.

 Our vision and ambition are not only to make everything immediately available in your city but it is also to offer our employees the job of their lives. A job where you'll be challenged and have the most fun working in through tech-enabled experiences.

 We are looking for a natural-born leader who has experience coordinating

operations with large teams, interested in working with upper management

and having a direct impact in the planning of operational strategies.

 What's the job about?

As an Operations Manager, you'll be leading a team, in order to guide towards

the company and partners goals. You will analyze performance and improve

operational metrics while promoting a healthy work environment.

 Roles and Responsibilities:

  • You will be planning, promoting, executing and leading the following:
  • Developing leadership skills in your team of TLs.
  • Hire, train and onboard new waves of agents as required.
  • Ensuring staff members are achieving desired service levels and takingcorrective action, as needed.
  • Preparing reports and analyzing data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
  • Lead, motivate, and develop a high performing team within a time-sensitive and demanding environment to deliver on high-quality.
  • Owning your team's performance, discipline, and behavior while planningcontinuous improvement actions.
  • Evaluate the team's work quality to provide clear goals and personalized improvement plans.
  • Utilizing analysis tools in order to interpret data.
  • Maintains composure and professionalism with customers, clients, and colleagues.
  • Guide enforcement of policies, including attendance; create and distribute reports to TL's, provide Senior Leadership with daily team’s performance; escalate issues to Senior Management as necessary.
  • Aligning with other departments on client-oriented strategy.

 Who we're looking for:

  • Previous experience in the call center industry. (Is a plus)
  • Previous experience in Customer Success, Sales or Account Management fields.
  • Proven People management (at least 1 year managing 30+ members team ).
  • Positive attitude and adaptability over change. (The unpredictability of the
  • business means constant and important changes at all levels)
  • Communicates and connects assertively.
  • Openness and transparency to inspire the rest of the team.
  • Empathetic to be able to put himself into his staff’s shoes.
  • Exceptional written and verbal communication skills.
  • Fluent in English.
  • Proficiency in Excel / Spreadsheets and/or report making.
  • Outstanding Time Management Skills.
  • Maintain a positive, can-do attitude and encourage others to do the same.
  • Leadership profile. Hands-on-deck attitude and leading-by-example.

Елена Зотова

Global Bilgi — вакансия в Операционный менеджер отдел поддержки клиентов GLOVO  (Live Operations Manager): фото 2

Global Bilgi є провідним центром з управління взаємовідносинами з клієнтами.

больше 500  сотрудников

с 2009 года  на рынке

  • Офис в центреОфис в центре
  • Бонусы и премииБонусы и премии
  • Корпоративные мероприятияКорпоративные мероприятия
  • Компенсация обученияКомпенсация обучения
  • Профессиональное и корпоративное обучениеПрофессиональное и корпоративное обучение