Remote Helpdesk Engineer - IT Heldesk Support tier 1 and 2

Compensation: $2,000/month

All resumes have to be submitted in English.  Review of the submissions will be conducted by a non-Ukrainian/Russian language speaker. 

Partners International is looking for a Remote Helpdesk Engineer to join our IT helpdesk support team. The primary focus of the position is providing exceptional customer support service over the telephone, via remote connections, and through email communications. This role requires excellent troubleshooting and English communication skills.

Responsibilities:

·  Provide Tier 1 and 2 helpdesk support by phone, email, and Internet. Follow and assist with the development and maintenance of team procedure documentation

Requirements:

• Ability to work from 8 AM to 4:30 PM or from 9:30 AM to 6 PM EST (New York)
• Quiet work environment
• Reliable high-speed Internet connection with static IP that can support VoIP
• Very strong customer service and excellent English written and verbal communication skills
• Strong attention to detail and critical thinking skills
• Ability to work independently, juggle multiple priorities, and task-switch effectively
• 2+ years' experience in desktop support role
• Experience supporting Windows desktop operating systems and the Microsoft Office suite
• Understanding of basic networking, cloud computing, and security concepts
• Experience with Windows Server environments and Active Directory account maintenance
• University degree or equivalent combination of education and experience

About Partners International:

Our customers outsource some or all of their IT support needs to us, as we offer greater coverage, depth of IT experience and skill, and a support infrastructure at a cost lower than doing it in-house. We become accountable to the customer for the reliability, security, and accessibility of their IT infrastructure, and for facilitating the resolution to any IT issue. We do it through an excellent team and a well-established set of tools and partnerships that allow us to provide comprehensive network monitoring and management, remote Helpdesk services, hardware and software resale, systems design, implementation, and integration. We offer generous compensation and paid sick, vacation and holidays.