Customer Care Agent (English and French)

Job Description:

The customer care agent (CCA) is an agent that answers customer complaints from all around the globe. They must answer e-mails and phone calls of customers and store each case in a dedicated tool. Each CCA must keep track of each case until it is solved.

Requirements:

• Fluent level of English;
• Upper-Intermediate or Advanced level of French is required;
• Previous working experience in customer support is a plus;
• Microsoft Office skills;
• Excellent communication skills;
• Aptitude for team work;
• Excellent interpersonal relationship;
• Responsible and patient.

Responsibilities:

• Provide support to the customers: identify and solve customer problems using dedicated web tools;
• Handle and manage web tools specially made for customer support;
• Keep a record of each case in another dedicated web tool;
• Escalate cases that need a deeper investigation to the corresponding teams when needed;
• Notify Leads when a recurrent problem appears, to prevent further cases;
• Be able to identify problems and create new templates for recurrent ones.

Benefits:

• Join a leading global mobile and video games publisher and developer utilizing the state-of-art mobile technologies and devices;
• Become a part of the talented international team in a friendly, creative and dynamic environment;
• Become a true pro in the fast-growing, exciting and innovative video games industry;
• Be proud to deliver the prestigious products winning the top rankings worldwide;
• Build up your career with dynamic promotions and world wide opportunities.

In order to consider your application, we require you to send the full version of your CV in English. Qualified candidates will be asked to complete a test assessment.